Responsible gaming

 

Casino games can be fun, and they should stay fun. For you to keep enjoying online gaming, it’s important to set yourself some boundaries. If you find yourself losing too much money or spending more time gambling than you should, that is a clear sign of a potential gambling addiction – and that means there’s no more fun in the game. Don’t lose more time or money than you can afford!

 

If you don’t or can’t control your gambling activity, you and your loved ones will eventually suffer from it! Financial, personal and emotional problems may only be the beginning.

 

At Fairplay Casino, it’s our mission to make sure gambling stays fun. Our website has several responsible gaming features to help you play within your limits, if you have a hard time setting boundaries yourself. Most of these features are available under your player account settings: Just set them once you have logged into your account! Other features are enabled automatically by us, such as frequent reality checks to make you aware of how long you’ve been playing, and how much you’ve wagered and/or lost. Please don’t ignore these messages. Every time these messages come on your screen, you should ask yourself if it’s time to stop playing and cool off for a while. Use our limit features to help yourself enjoy a safe and responsible online casino experience! Please remember, you can also contact our customer service  for further assistance.

  • Play it safe: play with limits

  • Increasing your limits

  • Time-outs and self-exclusion

  • Underage gambling

  • Filtering software

  • Further assistance
     

Play it safe: play with limits

You should only ever gamble with what you can afford to lose, and only gamble for as long as it remains fun. This is the key to a safe online casino experience. Fairplay Casino has several features you can use to make sure you never step over any imaginary lines …

  • Session limits: Set a maximum amount of time you can be online on a single login! When you reach this limit,  you won’t be able to play anymore until you log in again.

  • Deposit limit: Set a maximum amount of money you want to be allowed to deposit per day! You can decrease the limit at any time, but when you make a request to increase it, we’ll make you wait 24 hours before the change takes effect to make sure you really meant it.

  • Loss limits: Set a maximum amount of money you want to be allowed to lose per day, week, or month … Then even if you lose your head, we won’t let you lose your money! You can decrease your loss limit instantaneously, but to increase it, you’ll have to wait 24 hours. It’s for your own protection!

  • Wagering limits: Use wagering limits to control how much money you are able to wager per day, week, or month. If you reach your limit, you won’t be able to place anymore wagers – meaning you won’t be able to play any more games – until the time specified has elapsed. If you want to increase your wagering limits, you’ll have to wait 24 hours.

Experience fun and responsible gaming at Fairplay Casino: Your lucky break!

 

Increasing your limits

There is a 24-hour delay whenever you request that a limit be increased. Our customer service gets a lot of frustrated complaints because of this – but it’s for your own protection!

Sometimes in the heat of the moment, you can lose sight of your boundaries and just want to play that extra euro more … or 100 more … or 1000 more … that’s the kind of decision players often regret the next day. We don’t want you to regret your Fairplay experience.



Time-outs and self-exclusion

If you’re concerned that your gambling is becoming a problem, you can self-exclude yourself from our website for a finite or infinite time.  This will make it impossible for you to log in while you take a long, self-enforced break from gambling. To help you avoid temptation during this time, we’ll be sure not to send you any marketing material, and if you try to log in, our system won’t let you. Contacting customer service will also not help: They can’t remove or shorten your own self-exclusion!

 

Fairplay offers two kinds of self-exclusion:

  • Temporary, where you cannot login for a self-determined number of days. (Freezing your account)
  • Permanent, where you will be excluded from logging in at Fairplay Casino indefinitely. (Deactivating your account)

Please be sure to withdraw any remaining funds in your account prior to self-excluding yourself. Once your account has been locked, you won’t be able to log in to request a withdrawal!


Underage gambling

Gambling can have financial implications and should therefore only be enjoyed by adults.

Fairplay Casino requires its registered players to be at least 18 years of age, or the age of majority in their country of residence in the event that this is older. We always verify identification documents before paying out any winnings, and no winnings will be paid out to accounts belonging to underage players.

Fairplay Casino has the obligation to report any person who abuses this feature to law enforcement agencies. This means that you can get into trouble with the law of your country.

 

Filtering software

If our limit features are not enough for you, you can try installing internet filtering software on your computer. These programs prevent you and others from using your computer to access online content.

 

We recommend NetNanny and CyberPatrol, although other filtering software is available.

 

Further assistance

Although these steps are designed to limit, or completely halt, your gambling at Fairplay Casino, you may wish to seek counselling or further assistance. If you suspect you have a gambling problem, you should consult an expert at the earliest opportunity.

There are many gambling support groups around the world who can help you regardless of whether you’re just a concerned player looking for information, or a struggling gambling addict. These include:

GamCare
Web: www.gamcare.org.uk
E-mail: info@gamcare.org.uk
Helpline: (+44) 0845 6000133
Phone: (+44) 020 7378 5200
Fax: (+44) 020 7378 5237
Address: 2 & 3 Baden Place, Crosby Row, London, SE1 1YW, UK
 

Gamble Aware
Web: www.gambleaware.co.uk
E-mail: info@responsiblegamblingtrust.org.uk
Helpline: (+44) 0808 8020 133
Phone: (+44) 020 7287 1994
Fax: (+44) 020 7734 4561
Address: 35 Piccadilly, London, W1J 0DW, UK


Gordonhouse
Web: www.gamblingtherapy.org
E-mail: webmaster@gamblingtherapy.org
Phone: (+44) 01384 241292
Address: 114 Wellington Road, Dudley, West Midlands, DY1 1UB, UK