FAQ

Click “Join now” or "Register" on the home page and follow the instructions.

Simply click on the ‘Forgot password’ link, where you will then need to type in the email address you used when you signed up for your account, then click ‘Submit’. A recovery e-mail with a link will be automatically sent to your email address, and you can then choose a new password.

Changing profile details is handled via 24/7 live chat support.

To verify your account, please click the "Verify your email address" button in the email you have received following your registration. After clicking that button, you will be redirected to our website, where you will be able to log in, play and deposit right away.

As part of our Know-Your-Client process, please provide us with the following by contacting our customer support through our 24/7 live chat feature and upload:

- a copy of a valid personal identification document (ID, driver’s license, or passport)

- a copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account.

- proof of ownership of every deposit method you have used/plan to use on our site.

Without this we cannot process any withdrawals you might request, so it is vitally important to both parties that you provide these documents as soon as possible.

As soon as the documents have been approved, we will notify you via email.


For more information please check our Terms & Conditions.

Making a deposit is both simple and fast. You can make a deposit by following these easy steps.

In order to learn about all the payment methods available click here.

You can view all our deposit methods here.

Make sure all information is filled out correctly. Are all the digits in the account number or card number filled in correct?

If all information is correct – reload the page or try a different browser (we recommend Google Chrome / Firefox). The deposit may also be denied by your bank, perhaps because of a certain deposit limit, blocked online and/or international card payments or some other kind of restriction. Please contact you bank's card department for more information, and get back to us if the problem persists.

There are no deposit fees on your deposits at FairPlay.

The money will be in your account within a couple of minutes, with exception for some deposit methods that require a longer process time such as bank transfers etc.

You can simply withdraw all your winnings by following these steps. Open the cashier from either my profile (top right corner) or cashier button (top left corner) If you click on the Banking tab, you will learn more about all the withdrawal methods available on this site.

You can view all our withdrawal methods here.

There is only one possible option. You have not completed the wagering requirements on the bonus. The wagering requirements for a bonus can be found under “Bonus Terms & Conditions”. or any further assistance, please contact our 24/7 LiveChat Support.

There are no withdrawal fees on your withdrawals.

It depends on the method you chose. In order to learn everything about all the payment methods available, click here.

If it’s the first time you deposit at fairplaycasino.com you will get your bonus automatically, all you need to do is deposit in the cashier and your bonus money will be added automatically to your bankroll.

All you need to do is use the special promotion code you will receive by email, contact support to enable the Deposit bonus and make a deposit in the cashier and the bonus will be added automatically to your bankroll.

All you need to do is use the special promotion code you received / will receive by email, contact support to enable the bonus and you are ready to play in our casino.

Before you do your deposits please contact our support with your promotion code and they will enable your promotion. Note: only one promotion code can be issued at the time.

Free spins means you will be able to play for free on a single game and of course with the same chances of winning as when you play with your own money. If you get rewarded with example 10 free spins on xxx game, then it means you will have 10 free rounds in that single game.

Free spins can be rewarded to you, when we run exclusive campaigns or add a new game to our game library. Make sure to check your e-mail as we will send you some great exclusive offers.

Yes, FairPlay offers many different jackpot games from different game providers. You can easily find the Jackpot Games by clicking on ‘Jackpot’ on the games menu on FairPlay Casino’s homepage.

The winnings are 100% your money and you can continue to play with them and try to win even bigger prizes or withdraw the money.

Yes, Most of the games available on FairPlay Casino are also accessible on mobiles and tablets.