FAIRPLAY CASINO GENERAL TERMS & CONDITIONS

Last updated: April 09, 2018.

 

1. Introduction

  1. Fairplay Casino is operated by Gammix Limited, a company incorporated under the laws of Malta with registration number C68405 and registered address at Suite 3, 64/1, Agiton Building, St. Anthony Street, San Gwann, Malta. Gammix Limited is licensed and regulated in virtue of a Class 1 license numbered MGA/B2C/295/2015 issued by the Malta Gaming Authority.
  2. The casino games from Microgaming, Betsoft, GameArt, Evolution, Isoftbet, HollywoodTV, Play’n Go, Quickspin, Xplosive, OneTouch, Ezugi, Kiron, Habanero, and Pragmatic Games are provided by Gammix STS B.V. registered at Dr. Hugenholtzweg Z/N, Curacao under the license No. 1668/JAZ issued to Curacao eGaming, authorised and regulated by the Government of Curacao.
  3. Fairplay Casino reserves the right to change these Terms & Conditions at any time without prior notice.
  4. Terms & Conditions are in effect as soon as they are published on this page. However, it is the player’s responsibility to check the Terms & Conditions regularly, especially prior to claiming any bonuses and making any bets in Fairplay Casino.

 

2. Accounts

  1. To be able to play real money games on Fairplay Casino, you must open an account.
  2. Minimum age for opening an account is 18 years.
  3. Players residing in any country that is not available on the registration page cannot register an account with Fairplay Casino.
  4. Only one account per person is allowed (one name, one account, one IP address), if an individual has more than one account this is called ”multi-accounting” - a practice which is strictly forbidden. If multi-accounting is noticed, all accounts involved will be blocked immediately.
  5. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they contact our Support before creating multiple accounts from the same IP to avoid unnecessary security procedures.

 

3. Player Declaration

  1. The Player hereby declares that:
    • he/she has never been convicted of an offence (other than a minor traffic offence);
    • he/she has never been adjudged bankrupt;
    • he/she has never been the subject of an investigation by a government, professional or other regulatory body;
    • he/she has never been a director, shareholder, officer or manager of a business entity which has been the subject of an investigation as aforesaid;
    • he/she has never been a director, shareholder, officer or manager of a business entity which has been adjudged bankrupt compulsorily, has made any compromise or arrangement where its creditors did not receive of have yet to receive full settlement of their claims, or has otherwise ceased trading in those circumstances.
    • he/she has never worked for and is in no way affiliated with Gammix LTD, FPO Gambling LTD, Fairplay Casino, or Janshen-Hahnraths Group, or one of their affiliated companies, and is not involved in a relationship with someone who has or is.

 

4. Account Verification

  1. All accounts need to be verified for legal age, fraud prevention, payment processing, promotion restrictions, account closure, etc.
  2. Before you request a withdrawal, you must submit copies of all the following personal documents by uploading them in our live chat:
    • Copy of a valid personal identification document (ID, driver’s license, or passport)
    • Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account
    • Copy of the front and back side of debit/credit cards used for depositing (if applicable). The front of the card must clearly display the first 6 digits and the last 4 digits (the remaining digits should be covered up), the expiry date, and the cardholder name. The back of the card must be signed and the CVV code covered.
    • An additional authorisation form for credit card and documents may be requested from the Finance Department
  3. Accounts registered with false information will be permanently closed and Fairplay Casino has the right to seize the available balance. The player hereby declares and warrants Fairplay Casino that the information provided is true and complete, and that he/she will notify Fairplay Casino should he/she require modification of existing personal information following his/her account verification.

 

5. Withdrawals

  1. Minimum withdrawal amount is 10€ unless explicitly stated otherwise in Terms & Conditions of the specific promotion.
  2. All deposits must be wagered at least once before requesting the withdrawal of any balance.
  3. Successful withdrawals will be paid back to the player’s original deposit method. If the deposit method does not support a refund, or if a refund to the deposit method is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Fairplay Casino in the past, though additional proof of ownership/ID verification may be required.
  4. In special cases - usually to prevent money laundering - the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to deposit methods which are not refundable will be issued via Wire Transfer. In this case all processing fees must be paid for by the player.
  5. Due to payment processor restrictions, the minimum withdrawal amount processed via international Wire Transfer is 500€. For transactions within the EU, the minimum withdrawal amount processed via Wire Transfer is 100€.
  6. The total maximum withdrawal amount is 2000€ per week and 5000€ per month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.
  7. Should a player attempt to withdraw before meeting the rollover requirements, the bonus and any potential winnings derived from the bonus are forfeit.
  8. Fairplay Casino reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.
  9. Fairplay Casino's Finance department may take up to three (3) business days in order to process the withdrawal, after all the requested account verification documents have been received and confirmed.

 

6. General Bonus Terms & Conditions

  1. Each promotion has its own Terms & Conditions which are published on the Fairplay Casino promotions page under each promotion description.
  2. By participating in the promotions and/or accepting to receive the bonus(es) offered by Fairplay Casino, the player automatically declares to also accept the Terms & Conditions for that particular promotion/bonus as well as the general promotion/bonus Terms & Conditions which are listed here under.
  3. In the event that a player does not understand how a promotion works, if he is eligible to participate, or does not understand the Terms & Conditions, the player can contact a member of Fairplay Casino’s Customer Support via email or live chat for a more detailed explanation.
  4. In case of any dispute, the decision taken by Fairplay Casino’s management is final.
  5. Fairplay Casino also reserves the right to amend, add or remove any of the bonus/promotional details and Terms & Conditions. In case of any changes, the date of the last updated version will be published at the bottom of these Terms & Conditions.
  6. Players are kindly requested to regularly check the bonus Terms & Conditions for any amendments/updates.
  7. In case of any differences in the Terms & Conditions between the English version and the other languages displayed on the Fairplay Casino website, the English language version shall prevail.
  8. Only one bonus per promotional offer is allowed per player, account, address, computer and IP address. Fairplay Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.
  9. When accepting a deposit bonus, the player’s deposited amount is placed under “real balance” and the bonus is placed under “bonus balance”. When wagering, all winnings are counted toward “bonus balance” until rollover requirements have been met or bonus is cancelled/forfeit. Once rollover requirements have been met, all funds are transferred to “real balance”.
  10. Players also have the right to choose not to receive bonuses.  Players need to contact Customer Support before any wagers are placed, in order to remove the current bonus.
  11. Unless otherwise stated, the minimum deposit required in order to receive any bonus is 5€.
  12. Unless otherwise stated, classic deposit/reload bonuses are subject to a rollover requirement of twenty-five times (25x) the bonus amount + twenty-five times (25x) the deposit amount before the funds can be withdrawn.
  13. All matching bonuses must be wagered as follows: twenty-five times (25x) the deposit + twenty-five times (25x) the bonus amount in order to complete the rollover requirements, unless otherwise stated. The bonus amount is not cashable until rollover requirements have been met.
  14. If a withdrawal is attempted before rollover requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeit.
  15. When a player receives a bonus and starts playing, the wagers will be subtracted from the real money balance first, followed by the bonus money balance.
  16. If a player loses his entire deposit and its associated bonus prior to reaching the rollover requirements, any remaining rollover requirements will be waived.
  17. Once the rollover requirements have been met, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance (unless otherwise stated in the special promotions below). 
  18. Only players without a pending withdrawal are eligible for reload bonuses.
  19. It is not permitted to place wagers of over €5 when a bonus is active/rollover requirements have not been met yet. Placing a wager of over €5 when a bonus is active/rollover requirements have not been met will result in the bonus money and all winnings being forfeit.
  20. Bonuses offered by Fairplay Casino are intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Fairplay Casino reserves the right to cancel, suspend or block any player account found guilty of abuse as well as void/revoke any pending gaming activity. Fairplay Casino can also decide at its own discretion to ban any player from participating in Fairplay Casino’s promotions for a definite or indefinite period of as decided by Fairplay Casino’s management
  21. Whilst bonuses are still active, Bonus Terms & Conditions apply to the whole player account balance.
  22. Fairplay Casino reserves the right to prevent a player from participating in promotions at any time.
  23. Different game types contribute differently towards fulfilling the rollover requirements. If, for example, a game type contributes 100% towards the rollover requirements, it means that if you bet €10, the full €10 will counted towards the rollover requirements.

 

7. Bonus Rollover Requirements

  1. Since bonuses are essentially free money on your account, certain rules are imposed to avoid instant or near-instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”, depending on the casino. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully cash out the winnings made by playing with the bonus.
  2. Different games or game types contribute differently towards the rollover requirements, depending on the promotion. The games’ contributions are specified in the particular promotion’s Terms & Conditions. Our Customer Service is also familiar with all our promotions, and can help clear up any questions about rollover requirements.
  3. Note that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the rollover requirements.
  4. Bonus promotion requires e-mail verification by either clicking on a link in the promotional e-mail or sending an e-mail to support. Player can unsubscribe from the promotional newsletter at any time.
  5. While received bonus(es) are still active, Bonus Terms & Conditions apply to the whole gaming account, including but not limited to any funds waiting for withdrawal.
  6. Bonus is active if bonus rollover requirements haven't been met and bonus hasn't expired. Unless otherwise specified, bonuses expire after 30 days.
  7. Below is the eligibility of the game types for bonus wagering contribution and their contribution. Please note that specific games may be excluded or restricted, see Bonus Terms & Conditions for more detail:
    • Slot games: 100%
    • Live Casino games: 0%
    • Scratch cards: 100%
    • All other games: 0%

 

8. Deposit Bonuses

  1. To meet the rollover requirements, the Deposit Bonuses must be wagered as follows: twenty five times (25x) the deposit + twenty five times (25x) the bonus amount. Should a player attempt to withdraw before wagering has been completed, the bonus and any potential winnings derived from the bonus are forfeit.
  2. It is not permitted to place wagers of over €5 when a bonus is active/rollover requirements have not been met yet. Placing a wager of over €5 when a bonus is active/rollover requirements have not been met will result in the bonus money and all winnings being forfeit.

 

9. Free Spin (Fairspin) Bonuses

  1. Free Spin bonuses have no rollover requirements. This means that any winnings derived from Free Spin bonuses do not need to be wagered before a player can cash out his winnings.
  2. For players who have never made a deposit in Fairplay Casino, the maximum cash-out on Free Spins winnings is 100€ or equivalent in another currency.
  3. If a player attempts a withdrawal of his Free Spin winnings while still wagering an active bonus (reload, free or matching bonus), any winnings derived from the Free Spins are forfeit.

 

10. No Deposit/Free-Money Bonuses

  1. By default and unless otherwise specified, all no deposit/free money bonuses have a rollover requirement of fifty times (50x) the bonus amount.
  2. In case of winnings resulting from playing with a no deposit/free money bonus, the maximum withdrawal allowed is 100€. The initial no deposit/free money bonus amount is not withdrawable with possible exceptions with higher bonus amounts, higher VIP level or in case a minimum of 20€ has been placed.
  3. Only players from the following countries are eligible to receive no-deposit bonuses: Austria, Australia, Finland, Germany, Switzerland, New Zealand, Norway & Sweden.
  4. Players must undergo full KYC procedure, which also includes a minimum deposit of €20, before the withdrawal of winnings derived from a no deposit/free money bonus is attempted. The deposit amount is then entirely reimbursed to the player in addition to the winnings.
  5. A no deposit/free money bonus cannot be issued to players whose balance is greater than 1€.

 

11. Cashback Bonus

  1. A “cashback bonus” is a type of bonus which is not triggered or linked to a specific deposit and is given manually by a member of Fairplay Casino’s team.
  2. A cashback bonus is most often granted as a percentage of losses incurred, back into the player’s account.
  3. Cashback bonuses can be credited as a goodwill gesture to selected groups of players or individuals as loyalty compensation and/or as part of the Fairplay Casino’s VIP program.
  4. Non-credited cashback bonuses have to be claimed within the current week.
  5. The minimum amount of cashback to be credited is 5€ or equivalent in another currency.
  6. Unless otherwise stated, cashback bonuses have a rollover requirement of forty times (40x) and only Slots/Video Slots and simple/arcade games contribute towards the wagering.
  7. In order for a player to be eligible to receive the cashback bonuses, the account’s balance must be under 1€ or equivalent in another currency.
  8. Fairplay Casino’s management reserves the right to change or cancel its cashback program at any given time, for any reason deemed necessary by the management and without prior notice.

12. Automatic Bonus

  1. Some of our occasional promotions might be automatic matching bonuses, meaning that, instead of claiming the bonus in cashier, the bonus is automatically credited into a player’s account once the deposit has been processed.
  2. If you do not wish to use an automatic bonus, you must contact support after your deposit, and the offending bonus can be forfeited. Important: For any bonus to be forfeited, players must contact our Customer Service before placing any bet.

 

13. Complaints

  1. Players have the right to bring unresolved disputes to the Malta Gaming Authority via support.mga@mga.org.mt or visit  www.mga.org.mt for further information.